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Member : Frequently Asked Questions

Frequently Asked Questions from Members

Q: How can I change my Primary Care Physician/Women’s Health Care Provider?

A: Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952), Monday – Friday, 8am-5pm CST.

Q: What should I do if I can’t reach my Primary Care Physician?

A: Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952) and we will help you reach your doctor.

Q: How can I get a prescription for my children or me?

A: Use your Healthcare and Family Services (HFS) Medical Card to get your prescriptions. You can get your prescriptions from any pharmacy that takes that card.

Q: What if I lose Harmony ID card?

A: Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952) and we will send a new ID card to you.

Q: Who should I call if I move or my phone number changes?

A: Call Harmony Member Services at 1-800-608-8158 (TTY 1-877-650-0952) so we can change your address and phone number. Then you will get all the information we send to you.

Q: How can I schedule a ride to my doctor’s appointment?

A: all for transportation at 1-888-684-2026 (TTY 1-877-650-0952) at least 48 hours in advance of your appointment. A ride will be scheduled for you.

Q: How can I get my Harmony +10 Personal Care Items?

A: Just follow these steps:

Choose what you and your family need.
Call Member Services with your order.

The toll free number is 1-800-608-8158 (TTY/TDD: 1-877-650-0952) Monday–Friday, 8am-5pm CST. That's it! Your order will be mailed to your home at NO CHARGE to you!